Rivo helps large scale, global organisations drive revenues, reduce costs, mitigate risk, and protect and grow their reputations.
We do this by delivering standardisation and user adoption, which drives control and visibility. From this position clients are able to make smarter decisions, spot and act on trends, improve efficiency, accurately target spending to improve performance, and confidently demonstrate their credentials to win new business.
Our differentiator is the way we do things. We are organised to deliver value. We are aligned behind a common client vision of “a solution to exactly meet your needs”, with a clear strategy, structure and culture to deliver that vision.
Professional & Experienced Implementation
In choosing Safeguard, you will benefit from a dedicated and experienced project team who have successfully implemented many similar projects at organisations all over the world. This will ensure a seamless transition from the sales process through implementation and subsequently into a live environment.
You will have a dedicated and experienced Project Manager who will tailor your implementation plan to ensure there are clearly defined milestones, delivery dates and milestone owners.
The Project Manager will agree the control processes with you around your implementation and will keep you informed throughout the project, via the following:
- A baseline project plan
- Our project management system
- Weekly project status reports
- Fortnightly project status meetings
- The project plan will be agreed with you at the project kick off to reflect your specific requirements. The standard timeline is shown below.
Training – getting the best out of Safeguard
Rivo’s training will ensure that all your users will swiftly become expert at using the variety of new tools and data. End-user training is carried out on a train-the-trainer basis and can be done at the site of your choice or online. Tailored training material will be provided and can be in a number of formats including user manuals and videos. Administrator training, typically half a day, is provided for key users who will manage the day-day administration of the system in-house.
Support – everywhere in the world, all the time
When you invest in Safeguard to protect your business and your employees, you are also investing in a first class support team who will be there for you at all times wherever you operate in the World.
Our approach is underpinned by friendly and knowledgeable support staff who will deliver exceptional service with considered and professional communication. Their aim is to deliver timely closure or escalation as required, ensuring you have full visibility of progress of any support items.
The Rivo Support Portal offers our clients a wealth of additional support options including:
- Self service visibility of support items and full resolution threads
- Tracking and trending reports
- Safeguard hints and tips
- See what’s new in Safeguard
- Raise feature requests
A Secure Technical Environment
Safeguard as a hosted solution will provide you with the following benefits:
- Availability at all times
- A fully scalable solution, worldwide
- World class security infrastructure
- Rapid deployment and delivery to end users
- No unpredicted costs on hardware or software
- Browser based delivery streamlining IT management and rollout
Safeguard is delivered to clients through a “Software as a Service” (“SaaS”) model in which the application is hosted physically remotely from client sites within a data centre and accessed through web pages delivered to the user via a standard web browser. The service is delivered against a robust Service Level Agreement.
Software is increasingly being deployed within organisations in this way, delivering significant benefits including:
- Low cost deployment model
- Ideal for large scale solutions
- Web based, designed specifically to be ‘multi-tenant’
- No dependence on geographic location for implementation, support, upgrades
- Eliminates the need to download patches, plug-ins, or upgrades at client site
- Scalable solution – provides economies of scale
- Client community driven system improvements
- Faster release of new functionality
- Flexibility without the associated hardware and software costs
- Highly secure environment
You run your business, let us run Safeguard
Rivo Software’s hosted solutions eliminate the need to invest in hardware and software infrastructure, or rely on internal resource to maintain, upgrade or protect the server environment. The hosting model allows rapid deployment with no impact to users.
Being a hosted solution, all you need to provide is internet access for your users. By hosting solutions on behalf of our clients, we are able to provide world-class levels of security, availability, back-up, resilience and service, while keeping your costs down.
As a business critical aspect of our solution, Rivo has invested heavily in its hosting environment to maximize stability, security and high-levels of availability for all clients. Rivo’s clients are extremely security-conscious and include high-profile commercial organisations, government departments, the emergency services and local authorities.
Security – peace of mind at all times
Paramount to the delivery of Safeguard to our clients is ensuring that the solution and your data are fully secure at all times within the Safeguard solution and with your users.
Securing your valuable data
Data security is a critical concern for all organisations and as such is at the heart of our solution and business practices. We are ISO 27001 certified and are regularly assessed by the certification body NQA. Rivo is also certified for compliance with the Safe Harbor framework for US-EU and US-Swiss data privacy.
We employ the services of a third party IT security company – Nettitude – who work with us to perform application and system penetration testing and audits to ensure that our software meets the highest levels of security best practice. Reports from Nettitude are made available to clients and prospects. Clients with particularly high security standards such as the Ministry of Justice and Experian have also performed their own penetration testing which we have successfully passed in all cases.