Quality Incident Management
Safeguard’s Quality Incident Management is an intuitive platform designed to help you proactively reduce quality incidents.
Rivo’s clients benefit from instant access to a centralized database of their real-time, accurate and consistent data, track investigations and associated actions through to conclusion, and then using Safeguard’s powerful analysis tools, are able to generate meaningful management reports instantly and use this data to help drive change.
Encourage Data Capture
We understand you are different and the quality incident data you need to report on may very well be different too. With Safeguard’s intuitive templates configured in-line with the information you need to capture, you can encourage and empower your workforce to report incidents, with full confidence that the quality of data captured will improve dramatically.
By providing easy-to-interpret data capture forms, your organization can also benefit from increased near miss reporting, helping to reduce quality incidents dramatically.
Safeguard will help you streamline and standardize the capturing and reporting of quality incident data, improving the consistency and accuracy of information, which you know you can depend upon.
Improve Communication
Automated email notifications and powerful workflow functionality ensures the right information is communicated to the right people in your organization. You define the triggers, you define the process, you define the next steps – complete visibility and transparency will help promote improved quality management practices to stakeholders, clients, employees and insurers.
Your Investigation, Your Methodology
Investigation forms and processes are configured in-line with your organization’s methodologies, ensuring you can identify root causes and take appropriate action to eliminate reoccurrences of similar quality incidents. Safeguard’s straight-forward and intuitive design allows you to gather and upload supporting evidence as electronic documents, including digital photographs, scanned images and witness statements.
Fully integrated corrective and preventative action management provides you with complete reassurance that the decisions you make are acted upon. Actions can be assigned to colleagues and the automated email notification engine ensures complete visibility and accountability at every step in the process.
Comply with Standards
Safeguard’s Quality Incident Management can assist your compliance requirements with local and regional standards including ISO 9001.
Real-Time Visibility, Trending and Analysis
Detailed management reporting helps you quickly perform real-time causation, financial loss and incident rates analysis across your organization. Safeguard provides complete visibility to identify trends early, drill-down and target problem areas quickly.
Return on Investment
The ability to demonstrate a measurable return on investment for every solution we deliver is central to Rivo’s business philosophy.
Safeguard’s Quality Incident Reporting is already helping our clients achieve real, measurable value through decreasing quality incident rates, the associated costs and helping avoid potentially negative PR and the damaging effects to market reputation.
By demonstrating a proactive quality risk management culture, our clients benefit from improved trust and confidence with their customers, helping to reinforce their reputation and give them a crucial, competitive advantage.